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At FreshGo ("we", "our", or "us"), we value your privacy and trust above all else. This Privacy Policy describes how FreshGo collects, uses, stores, and protects personal data when you use the FreshGo Customer Mobile Application, websites, and related delivery services.

1. Information We Collect

A. Personal Information

• Mobile Phone Number & Name: Collected during passwordless OTP login to verify customer identity, manage your delivery account, and prevent unauthorized access.
• Delivery Addresses: Street name, flat/house number, landmark, area, and city provided by you to fulfill physical doorstep delivery of fresh cuts.

B. Device & Location Information

• Precise & Approximate Location (GPS): Collected with your explicit in-app consent to:
  1. Determine express delivery availability within our fulfillment hub radius.
  2. Route delivery partners accurately to your doorstep.
  3. Ensure accurate cold-chain delivery timing.
• Device Identifiers: Device model, OS version, and push notification tokens to send order milestone alerts (e.g. Order Confirmed, Out for Delivery).

C. Order & Transaction Data

• Order History: Purchased seafood and meat items, quantities, cut preferences, and order timestamps.
• Payment Details: FreshGo operates primarily via Cash on Delivery (COD) and doorstep UPI payment to the delivery rider. We do not store credit/debit card numbers or bank passwords on our servers.

2. How We Use Your Information

We use the collected information strictly for:

• Order Processing & Fulfillment: Preparing custom cuts, packing in insulated cold-chain boxes, and dispatching riders.
• Live Order Tracking: Keeping you updated as your delivery partner arrives at your location.
• Customer Support: Resolving freshness guarantees, order inquiries, and refunds.
• Security & Fraud Prevention: Verifying authentic customer mobile numbers via OTP.

3. Data Sharing & Third Parties

Your data is only shared with trusted parties strictly required for service delivery:

• Delivery Partners: Assigned riders receive only your delivery address, landmark, and phone number solely to complete your active delivery.
• Cloud Infrastructure Providers: Secure enterprise hosting (AWS) protected by TLS 1.3 encryption in transit and AES-256 encryption at rest.

4. Data Security

All communication between the FreshGo mobile application and our backend servers is encrypted using industry-standard HTTPS / TLS 1.3. Access to customer databases is restricted under strict role-based access control.

5. User Rights & Account Deletion

You have full control over your personal data:

• View & Edit: You can view and update your saved delivery addresses and account profile directly within the app at any time.
• In-App Account Deletion: You can delete your account and associated profile directly from the Profile > Delete Account section in the mobile app.
• Data Privacy Officer Contact: You can also request complete data erasure by emailing our Data Privacy Officer at chthashreef220@gmail.com. Requests are completed within 30 days.

6. Children's Privacy

FreshGo does not target or knowingly collect personal information from individuals under 18 years of age.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us:

• Email: chthashreef220@gmail.com
• In-App Support: Help & Support section within the FreshGo app
• Registered Region: Kerala, India